ITIL Major Incident Manager
Location
Australia, Victoria
Job Type
Full-time
Category
Computer Occupations
Posted
June 13, 2026
Job description: ITIL Major Incident Manager (ITIL 3 / ITIL 4)
JD- Major Incident Manager – Job Description
Role Summary
The Major Incident Manager (MIM) is responsible for the end-to-end management of high‑severity / business‑critical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges, coordinates cross‑functional teams, manages stakeholder communications, and drives post‑incident reviews aligned with ITIL Major Incident Management best practices.
Key Responsibilities