ITSM ServiceNow Analyst Manager
Location
Washington, DC
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
**Req ID:** RQ224792
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Confidential
**Public Trust/Other Required:** Other
**Job Family:** Technical Solutions
**Skills:**
Analysis,Analytics,Risk Assessments,Service Design
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT is seeking an experienced and technically strong leader who can focus on gathering requirements and managing a team of developers and testers to deliver ServiceNow solutions to a DHS IT customer.
This is a role that will lead as part of a team to deploy ServiceNow ITSM and ITBM capabilities within the CIO of the DHS affiliate organization. This individual will be on a leadership team to help identify requirements, design solutions and manage developers to implement solutions for the customer. They will also oversee and guide the design setup, operations, and implement new ser...
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Confidential
**Public Trust/Other Required:** Other
**Job Family:** Technical Solutions
**Skills:**
Analysis,Analytics,Risk Assessments,Service Design
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT is seeking an experienced and technically strong leader who can focus on gathering requirements and managing a team of developers and testers to deliver ServiceNow solutions to a DHS IT customer.
This is a role that will lead as part of a team to deploy ServiceNow ITSM and ITBM capabilities within the CIO of the DHS affiliate organization. This individual will be on a leadership team to help identify requirements, design solutions and manage developers to implement solutions for the customer. They will also oversee and guide the design setup, operations, and implement new ser...