ITSM Specialist

Continental • Bengaluru, Karnataka, India • Posted June 05, 2026

Location Bengaluru, Karnataka

Job Type Full-time

Category Computer Occupations

Posted June 05, 2026

Job Description
We are seeking a detail-oriented and analytical ITSM Specialist to join our team in Timisoara, Romania. As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.
Implement and maintain ITIL-based processes and best practices
Manage and optimize service management tools, such as BMC Helix
Analyze IT service performance metrics and generate reports for continuous improvement
Collaborate with cross-functional teams to identify and resolve IT service issues
Develop and maintain documentation for ITSM processes and procedures
Conduct regular audits of ITSM processes to ensure compliance and effectiveness
Provide training and support to IT staff on ITSM tools and processes
Participate in incident, problem, change, knowledge, and other process management activities
Contr...
            

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