IVR Business Analyst

ClifyX, INC • Charlotte, North Carolina, United States • Posted May 16, 2026

Location Charlotte, North Carolina

Job Type Full-time

Category other-general

Posted May 16, 2026

    Key Responsibilities

  " Good understanding about Contact Center Technology(CCT) Concepts

  " 7 + years of experience in technical writing of business requirements

  " Reviews, analyzes, and evaluates information technology systems operations.

  " Determines user needs and requirements and recommends ways to improve systems.

  " Serves as primary point of contact between users and engineering/development staff.

  " Identifies, documents, reports, and tracks system issues.

  " Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.

  " Design and optimize CX features in voice and chat applications to enhance user experience.

  " Develop detailed documentation and specifications for development and implementation...

Interested in this role?

Click the button below to start your application.

Apply Now