Japanese Player support Tier 1
Location
Japan, Tokyo
Job Type
Full-time
Category
Media and Communication Workers
Posted
June 12, 2026
Description
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: 10:00-19:00
- Full remote work within Japan
Requirements
Requirements
- Fluent reading and writing skills in Japanese (JLPT N1).
- Business level English
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excell...