Jira Support Specialist

HawodTech Solutions Inc. • philippines, philippines, Philippines • Posted June 04, 2026

Location philippines, philippines

Job Type Full-time

Category Computer Occupations

Posted June 04, 2026

 Job Description: 
Position Summary:

Provide hands-on support and guidance to clients on their use of the Atlassian tools so they can be more productive and successful.

Essential Functions:

Administer the Atlassian products and assist clients with implementation to support their business processes
Complete customer support requests as directed by client leads to meet contracted SLAs and deliver on client objectives
Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
Provide support to the Sales...
            

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