Jr Customer Support Associate (R/ Python)
Location
bogotá, bogotá, distrito capital
Job Type
Full-time
Category
Soporte técnico y administración
Posted
June 04, 2026
Jr Customer Support Associate (R/ Python)
Full‑time
Jr. Customer Service Associate will be responsible for offering service to the Issue Management team. The job will focus on developing coverages of level 1 and 2 using the established coverage global playbook in order to assure an accurate and timely input.
Responsibilities
- Expert on NIQ methodologies, global coverage playbook, and local FMCG dynamics.
- Ensure a clean input from client shipments data to guarantee appropriate analysis against NielsenIQ information.
- Maintain continuous communication and support with Issue Management local team to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them.
- Adhere to performance KPIs to improve quality performances and maintain work discipline.
- Manage complex and multiple databases.
- Interpret and inter‑relate variables to obtain accurate insights fr...