Junior Deskside Support

Key Responsibilities

• Assist in troubleshooting and resolving technical issues for Windows laptops /desktops, Android, iPhone, and Mac devices.
• Provide basic hardware support for Dell, HP, Lenovo PCs and laptops (training provided).
• Support printer hardware and managed print services.
• Perform software troubleshooting, including reimaging computers and wiping / restoring hard drives.
• Install and decommission IT equipment (IMACD activities).
• Help users with data backup and restoration.
• Work closely with Service Desk / Remote Support teams as hands-and-feet support.
• Take ownership of assigned tickets and follow through until resolution.
• Use the internal ticketing system to log, categorize, and prioritize support requests.
• Support Incident and Problem management activities.
• Maintain accurate IT asset records.
• Perform monthly asset verification.
• Update spare part...