Junior IT Helpdesk Technician

Job Description

Key skills / attributes / position-specific competencies

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially in writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to detail.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Self-motivated.
• Problem‑solving.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Typical Experience

• Knowledge of Microsoft Desktop and server applications.
• Knowle...