Junior IT Technician

About The Role

Reports to: Cluster IT Manager
Location: North London (multi-site working required)
Contract: Permanent
Pattern: Full Time (37.5 hours per week, shift rota between 07:00 - 18:00)

This is a development role designed for someone looking to build a career in IT support.

What you'll be doing

• Providing IT support across one or more schools, diagnosing and resolving common technical issues
• Managing and progressing support tickets in line with SLAs
• Maintaining clear communication with users throughout issue resolution
• Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
• Supporting classroom technology and AV equipment
• Assisting with device rollouts, upgrades and IT projects

What we're looking for

• A strong interest in IT and a desire to build a caree...