Junior Service Desk Agent

Do you wish you could be part of a small team where your efforts will make a huge impact?Our Service Desk Team exists to enable and assist Percona Staff. We provide support by following documented incident management and request fulfillment processes and procedures while ensuring established policies are observed.Our Service Desk Agents are the single point of contact for anyone in Percona in need of technical assistance. They provide first-level support for incidents, service requests, knowledge, and routine tasks and ensure tickets forwarded to the next level of support and beyond are handled by partner teams like IT Operations, Security Operations, Compliance, Privacy & Legal.Moreover, our Service Desk Agents will be working cross-functional with our partner teams to improve processes and procedures, enhancing our results and productivity and better enabling our Staff. 

Your Schedule

Our Service Desk team covers a 12-hour shift from 9 am to 9 pm UTC dur...