Junior Technical Customer Experience Manager (all genders)
Location
Berlin, Berlin
Job Type
CDI
Category
Operations Specialties Managers
Posted
June 06, 2026
Your mission
As a Junior Technical Customer Experience Manager, you will help our customers successfully integrate and operate our API‑based software solutions. You will be their first technical point of contact during onboarding and throughout the customer lifecycle, ensuring our products run smoothly within their systems.
This role is ideal for early‑career talent with strong technical curiosity and the desire to grow in a modern SaaS environment.
Technical Customer Support & Integration Assistance
- Support customers during technical onboarding and API-based integration processes.
- Read, understand, and apply API documentation.
- Work with data structures such as XML and JSON to analyze requests and responses.
- Reproduce, pre‑qualify, and document technical issues reported by customers.
- Collaborate closely with internal Tech and Product teams to resolve customer questions and...