Junior Technical Support Analyst

Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms. This is a long-term remote opportunity for professionals based in Brazil who enjoy solving problems, helping customers, and working closely with product and engineering teams in a fast-paced environment. The ideal candidate combines strong customer service skills with technical curiosity and the ability to troubleshoot software-related issues. Key Responsibilities Serve as the first point of contact for customer support inquiries. Capture and document critical issue details within the ticketing system. Troubleshoot software and platform-related issues through investigation and testing. Guide customers through troubleshooting steps and identify whether issues are technical defects or user knowledge gaps. Maintain clear and professional communication with customers throughout the r...