Junior Technical Support Engineer

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company's clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others. Responsibilities: Serve as the 1st tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat; Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers; Walk the customer through the problem-solving process; Direct unresolved issues to the next level of support; Provide accurate information on Voicespin IT products and services; Record events, issues and resolutions in logs; Follow-up...