Key Account Manager

Job Description

1. Own and grow a portfolio of key accounts (aggregators / major e-commerce clients), driving volume penetration and long-term partnership value.

2. Lead customer acquisition efforts, especially in cross-border e-commerce direct shipping and overseas warehouse fulfillment segments.

3. Design and implement end-to-end logistics solutions, particularly in last-mile delivery in France, ensuring scalability and operational efficiency.

4. Drive commercial and operational alignment across internal teams (operations, product, carrier network) to ensure high-quality service delivery.

5. Identify growth opportunities and continuously optimize customer performance through data-driven insights.

6. Contribute to solution standardization and productization, especially across multi-segment delivery offerings.

7. Maintain and improve customer onboarding processes and SOPs to enable efficient and scalable integrations.

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