Key Account Manager - Supply Ops, SPX Express (Calamba, Laguna)
Location
manila, metro manila
Job Type
Full-time
Category
Sales
Posted
June 06, 2026
Job Description
Performance Monitoring and Analysis
- Develop and track KPIs to assess the performance of service providers.
- Analyze performance data to identify trends, issues, and opportunities for improvement.
- Prepare regular performance reports and presentations for internal stakeholders.
KPI Implementation and Management
- Collaborate with service providers to define and agree on performance metrics.
- Implement a KPI and penalty system to ensure accountability and service quality.
- Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.
Relationship Management
- Build and maintain strong relationships with the service providers.
- Address service provider concerns and feedback related to performance metrics.
- Facilitate communication between service providers and internal team...