Key Accounts Officer

HawodTech Solutions Inc. • Cebu City, Central Visayas, Philippines • Posted June 01, 2026

Location Cebu City, Central Visayas

Job Type Full-time

Category Financial Clerks

Posted June 01, 2026

 Job Description: 
Position Purpose Statement

The key purpose of this role is to be the subject matter expert for key customers regarding the platform, providing system configuration capability support to key customer platform administrators. This includes providing accurate advice to key customers regarding system issues, questions, technical and general concerns, and escalating issues appropriately through internal channels.

Key Responsibilities

 Performs daily ticket hygiene; review ticket updates and follows through relevant stakeholders to help expedite ticket resolution.
 Maintaining a high level of professionalism with key customer administrators and establishing a positive rapport through online chat, email, phone, and video conference calls.
 Providing accurate responses to customer inquiries in a timely manner and to the SLA requirements.
 Managing customer incidents and escalating in...
            

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