Knowledge Management & Operations Lead - Singapore
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 13, 2026
About The Role
We are seeking an experienced
Knowledge Management & Operations Lead
to design, build, and continuously optimize a world-class knowledge ecosystem that empowers global users through high-efficiency self-service and AI-driven customer support. This role plays a critical part in shaping how knowledge is created, governed, and leveraged across Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems.
What You Will Do
Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams. Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users. Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search. Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability.
Skills, Qualifications And Experience We ...
We are seeking an experienced
Knowledge Management & Operations Lead
to design, build, and continuously optimize a world-class knowledge ecosystem that empowers global users through high-efficiency self-service and AI-driven customer support. This role plays a critical part in shaping how knowledge is created, governed, and leveraged across Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems.
What You Will Do
Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams. Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users. Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search. Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability.
Skills, Qualifications And Experience We ...