Knowledge Manager
Location
london, england
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
What You'll Do
- Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
- Lead the end to end knowledge lifecycle-setting standards for content quality, governance, and delivery while ensuring updates land right first time.
- Shape a seamless, joined up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
- Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
- Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.
Who You Will Be
- Experienced in knowledge management, content, or communications, ideally within a customer service or operational environment.
- An excellent communicator, able to trans...