L1 & L2 Support Engineer (ITS & Tolling)

Mannai • Doha, Doha Municipality, Qatar • Posted May 29, 2026

Location Doha, Doha Municipality

Job Type Full-time

Category Computer Occupations

Posted May 29, 2026

Role:
L1 & L2 Support Engineer (ITS & Tolling)
Business Unit:

Mannai Technologies

Job Description:
The L1 & L2 Support Engineer provides 24/7 operational and technical support for the OMNIA Traffic Management System and Tolling Back-Office Systems under Work Order RF004. This role ensures the continuous availability, performance, and integrity of critical ITS infrastructure and transaction flows in strict compliance with SLAs and project KPIs. Comprehensive vendor handover and application training will be provided upon onboarding.

Key Responsibilities

Infrastructure Monitoring: Provide 24/7 real-time monitoring of HCI/VxRail clusters (ESXi, vCenter, vMotion, vSAN), physical servers, Data Domain storage, RSE cabinets, CSC workstations, and laptops.

Application & Transaction Auditing: Validate core applications ...

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