L1 Support Agent
Location
hyderabad city taluka, sindh
Job Type
Full-time
Category
Other
Posted
June 19, 2026
About Company
Our client is into Forex trading, CFD trading, Commodity trading, Automated trading, MetaTrader, cTrader, Currency trading, and Forex brokerage
An Ideal Candidate
The Level 1 (L1) Support Agent is responsible for providing first-line technical assistance and operational support to internal users and clients. This role acts as the initial point of contact for technical issues, account access requests, onboarding/offboarding activities, and basic platform-related support. The L1 Support Agent is expected to troubleshoot common issues efficiently, escalates complex matters appropriately, and maintain a high standard of customer service and communication.
Key Competencies
Technical Support & Triage
- Serve as the first point of contact for all inbound technical support queries.
- Perform initial troubleshooting and issue triage for internal users and clients.
- Escalate unresolved or high-impact...