L1 Support Engineers(Oracle XStore)

Visvero, Inc. • Mumbai, Maharashtra, India • Posted June 06, 2026

Location Mumbai, Maharashtra

Job Type Full-time

Category Computer Occupations

Posted June 06, 2026

                Provide Level-2 application and technical support for Oracle XStore POS systems.
Monitor incident queues and respond to support tickets within defined SLAs.
Troubleshoot and resolve basic Oracle XStore POS issues related to: 
Billing/POS transactions
Store login/access issues
Payment processing
Printer/scanner/peripheral issues
Store opening/closing issues
Data synchronization failures
Perform initial diagnosis and root cause identification for application incidents.
Coordinate with store users, infrastructure teams, and vendors during issue resolution.
Monitor batch jobs, store communications, and integration interfaces.
Maintain incident logs, troubleshooting steps, and support documentation.
Support deployment validation, patch verification, and post-release moni...
            

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