L2 Application Support Engineer

Responsibilities Incident & Application Support . Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support. . Investigate application errors, system alerts, performance degradation, and integration issues. . Restore services within agreed SLA/OLA timelines and ensure proper incident closure. Troubleshooting & Root Cause Analysis . Perform in-depth troubleshooting using logs, metrics, and monitoring tools. . Conduct root cause analysis (RCA) for recurring or high-impact incidents. . Propose and implement corrective and preventive actions to reduce incident recurrence. Collaboration & Escalation . Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues. . Provide clear technical findings, logs, and evidence when escalating issues. . Participate in incident bridges, post-incident reviews, and operational discussions. Operational Excellence . Monitor system health, alerts, dashboards, and logs to proactively i...