L2 Application Support

Requirements: . At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management. . Experience in application implementation projects in financial institutions would be advantageous. . Strong analytical and problem-solving skills. . Ability to perform impact analysis in a structured manner. . Good verbal & written communication skills. . Proactive and able to work independently and under pressure. . With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
Good to have experiences: . Application Monitoring Tools . Incident Management . Problem Management . Self-motivated with a strong sense of ownership and accountability . A quick mind with a problem-solving aptitude, creative & pragmatic . Good project management skills with attention to details, ability to multi-task andwork within tight timelines . Strong stakeholder management and interpersonal skills, with good oral a...