L2 NOC Five9 Engineer

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in Unified Communications and Contact Center technologies. Operating for over 20 years, we specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With a global team of over 200 professionals, we support some of the world's leading Fortune 500 and Fortune 1000 organizations.

This position requires an experienced L2 NOC Engineer with strong expertise in Unified Communications (UC) and Contact Center as a Service (CCaaS) platforms. The ideal candidate will be responsible for monitoring enterprise communication systems, troubleshooting complex voice and call-flow issues, and ensuring seamless performance across contact center environments. The role demands strong analytical skills, the ability to work in high-pressure 24x7 environments, and hands-on experience with...