L2 Onsite Support Engineer

Excis Ltd • London, England, United Kingdom • Posted June 01, 2026

Location London, England

Job Type Full time

Category Computer Occupations

Posted June 01, 2026

WE’RE HIRING A L2 ONSITE SUPPORT ENGINEER IN UK!
Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive Onsite IT Support Engineer whois responsible forthe handling of day-to-day incidents, requests, providing technical subject
matter expertise and providing an interface for technical support to the
business – specifically Executives and Traders based in the London office.
Roles and Responsibilties:
Management of incoming helpdesk tickets and calls in accordance with business SLA’s. Provision of telephone and email support to in-house and remote staff for Windows Operating Systems, industry applications, network and hardware issues.
Act as a point of escalation for 1st and 2nd line teams ensuring knowledge and technical experience is documented and handed over.
Resolution of incidents and requests to customer satisfaction using documented processes and proce...
            

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