L2 Support Analyst / Application Support Analyst

Experience & Education2–4 yearsof experience in functional application support or business systems supportBachelor's degree inEngineering, Computer Science, Information Systems, or equivalentITIL or application-specific certifications are a plusRole SummaryWe are seeking aFunctional Application Support Analystto support business-critical applications coveringCPQ (Configure, Price, Quote), Order Management, and Sales systems.The role will focus onL1/L2 functional support, issue resolution, user assistance, and collaboration with IT and business stakeholders.The candidate must be comfortable working inrotational shiftsto support global users.Key ResponsibilitiesApplication SupportProvidefunctional L2 supportfor CPQ, Order Management, and Sales applicationsAct as thefirst point of contactfor business users, sales teams, and operationsDiagnose and resolvefunctional issues, data-related problems, and user errorsManage incidents, service requests, and minor enhancements throughticketing s...