L2 Support Analyst / Application Support Analyst
Location
mexico, mexico
Job Type
Full-time
Category
IT / Computing / Software
Posted
June 04, 2026
Experience & Education
- 2–4 years of experience in functional application support or business systems support
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent
- ITIL or application-specific certifications are a plus
Role Summary
We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems . The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users.
Key Responsibilities
Application Support
- Provide...