L2 Support Engineer

Confidential • xico, veracruz, Mexico • Posted May 28, 2026

Location xico, veracruz

Job Type Full-time

Category Other-General

Posted May 28, 2026

We are looking for a sharp, detail-oriented L2 Support Engineer to join our technical operations team.
In this role, you will bridge the gap between initial customer outreach and deep-level engineering.
You won't just be following a script; you'll be digging into the why behind system behaviors, querying databases, and reading source code to resolve complex technical hurdles.Key ResponsibilitiesProactive Monitoring & Incident Response: Actively monitor system health and respond to automated alerts to ensure high availability and minimal downtime.Advanced Troubleshooting: Go beyond basic fixes by utilizing Linux command-line tools to investigate server-side logs and system performance.Data Analysis & Reporting: Write and execute complex SQL queries to extract business reports and investigate data discrepancies by understanding intricate table relationships.Code-Level Debugging: Analyze and interpret application source code (primarily Java and Python) to identify bugs, trace e...
            

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