L2 Support Engineer

Smart It Frame Llc • xico, veracruz, Mexico • Posted May 26, 2026

Location xico, veracruz

Job Type Full-time

Category Other-General

Posted May 26, 2026

Role: L2 Support EngineerLocation: Mexico - RemoteLanguage Required: English (Fluent)Job Summary:- We're looking for a hands-on L2 Support Engineer who will support the stability and availability of trading and risk systems by investigating and resolving production issues escalated from L1.
- The role focuses on incident triage, analysis, and resolution using established tools and runbooks, while partnering closely with L3 and engineering teams for complex or systemic issues.
- L2 support plays a critical role in reducing incident impact and maintaining high service quality.Responsibilities:- Handle L2 production support escalations: investigate incidents, perform impact analysis, apply known fixes or workarounds, and escalate to L3/engineering when required.
- Perform in-depth triage and troubleshooting using logs, metrics, dashboards, and diagnostic tools to restore service quickly.
- Execute and maintain runbooks, operational procedures, and standard remediation s...
            

Interested in this role?

Click the button below to start your application.

Apply Now