L2 Tech Support Engineer — Real‑Time Chat & Escalations

Infosys is looking for a Consultant to provide globally consistent Level 2 chat service for their IT Service Desk. This role involves delivering real-time technical support, managing incidents, and enhancing user experience through adherence to scripts and documenting knowledge. You'll engage in continuous improvement of service protocols and contribute to knowledge bases.

Key skills include technical assistance, incident management, and coaching capabilities. Join Infosys in Mexico City and make a significant impact in IT support services.