L2 Technical Customer Support Specialist

About Us

Founded in Sydney in 2014, ezyCollect by Sidetrade is Australia's leading Order‑to‑Cash platform for small and mid‑sized businesses. We automate credit management, collections, and payments – taking the manual work out of getting paid. Our 1,100+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40 % and bad debt by 80 % within three months.

Now part of global AI leader Sidetrade, we’re scaling our reach across three continents – bringing enterprise‑grade technology to the mid‑market while staying true to our Sydney roots. Australian innovation. Global ambition.

Why this role exists

Our platform integrates with some of the most complex accounting and ERP systems in the market – NetSuite, MYOB EXO, MYOB Acumatica, Xero, SAP, QuickBooks, and more. These integrations are mission‑critical for our customers. When data doesn’t sync properly or technical issues arise, businesses can’t get pa...