L2 Technical Support Engineer
Location
workfromhome, gauteng
Job Type
Full-time
Category
Technical Support & Administration
Posted
May 27, 2026
About the job L2 Technical Support Engineer
Remote Position
- Proficiency in Kubernetes, Docker, and containerization.
- Experience with Terraform and Ansible.
- Proficiency in scripting languages such as Bash and Python.
- Strong expertise in Linux systems.
- RHCE certification is mandatory.
- CKA certification is mandatory.
Responsibilities
- Provide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes/OpenShift/Rancher and VMware Tanzu technical issues.
- Engage with customers directly, demonstrating excellent verbal and written communication skills.
- Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.