L2 Technical Support

Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing essential support in an international voice environment. If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you! Key Responsibilities: Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process. Serve as a key point of contact on the Service Desk, efficiently handling and resolving technical issues. Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions. Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity. Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution. Deliver excellent customer service by maintaining professionalism, empathy, and clear communication. About You: You are a Graduate from any...