L2/L3 IT Support Specialist

Agent • workfromhome, workfromhome, Colombia • Posted June 03, 2026

Location workfromhome, workfromhome

Job Type Full-time

Category Soporte técnico y administración

Posted June 03, 2026

Role:  L2/L3 IT Support Specialist 
Location:  Remote (Colombia strongly preferred; LATAM-based) 
Timezone:  Monday – Friday, 9:00 AM – 5:00 PM PST (plus one hour one weekend per month) 
Compensation:  $1,400–$1,800 USD (depending on experience) 
About the Company  
Our client is a specialized Managed Service Provider (MSP) based outside of Los Angeles, dedicated to providing high-touch, Peace of Mind IT solutions to professional industries, including legal, dental, and financial firms. 
About the Role  
This is a high-impact, Right Hand role designed for a seasoned technical professional who enjoys both high-level system maintenance and the organizational discipline of backend administration. You will be the primary engine behind the company’s internal operations, managing ticket requests, automating workflows across the PSA/RMM tools, and ensuring every process is documented with 100% accuracy. ...
            

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