L3 Production Support Engineer - Pega
Location
Toronto, Ontario
Job Type
Full-time
Category
Computer Occupations
Posted
June 23, 2026
Job Description
Job Title: L3 Production Support Engineer - Pega
Job Title: L3 Production Support Engineer - Pega
Quantity: 3
Work Model: Hybrid (2–4 days onsite)
Experience Required: 6–8 Years
Role Description:
We are seeking experienced L3 Support professionals with strong Pega platform expertise and production support capabilities. The role involves end-to-end incident management, deep technical troubleshooting across application, integration, and database layers, and ensuring timely resolution of production issues within defined SLAs.
Key Responsibilities:
Incident & Production Support
• Own end-to-end resolution of L3 incidents via ServiceNow, ensuring RCA and closure within SLA.
• Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers.
• Support and monitor batch jobs, schedulers, queue processors, listeners, and ove...