Lab Service Manager

The Opportunity:

Oversees the day-to-day execution of onsite scientific support objectives at customer facilities, ensuring productivity and delivery of high level scientific support services to customers. Supervises a team of scientists, scientific support supervisors and/or highly technical scientific support associates, either at a large site or multiple smaller sites in a geographic region. Sets operational priorities for the team, reviews completed work, and provides feedback to accomplish plans and deliver results effectively. Identifies opportunities to refine or enhance work methods, implementing adjustments to improve efficiency and the overall effectiveness of scientific support operations. Resolves challenges, like customer issues, within the scope of the services provided by analyzing relevant data and factors to develop informed solutions. Facilitates communication with external customers and internal teams to ensure mutual understanding and enga...