LCL Agent

Maersk • Pasay City, Metro Manila, Philippines • Posted June 07, 2026

Location Pasay City, Metro Manila

Job Type Full time

Category Business Operations Specialists

Posted June 07, 2026

We offer
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Key responsibilities
Ensure the IOP, SOP and KPI are strictly complied with, and all operations are smoothly handled in cost effective manner.
Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
Suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
Ensure alternatives provided are aligned with rules and regulation including local policies
Keep cost of non-conformance to the minimum by providing alternate solution and...
            

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