Lead, Client Experience

About the Role

We are seeking an exceptional Client Experience Lead to helm our flagship workspace portfolio. This is not a conventional facilities or operations role. It is a position for someone who believes that a workplace can feel as extraordinary as the finest hotel, and who has the craft and conviction to make that a daily reality. The ideal candidate brings the precision and warmth of luxury hospitality, the commercial acumen of a seasoned operator, and the leadership maturity to build and inspire a high-performance team. You will be the guardian of our members‘ experience across every touchpoint, from the moment they walk in, to the way their concerns are resolved, to the communities they build within our walls.

Key Responsibilities

1. Unreasonable Hospitality & Experience Strategy

• Define and own the experiential vision for the pro...