Lead Customer Experience Designer at Thumbtack
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 10, 2026
Elevate Thumbtack's customer experience as the Lead Customer Experience Designer. This cross-functional role demands a design leader with over 12 years of experience and a passion for strategic innovation.
In this key position, you will oversee the end-to-end customer experience across Thumbtack's platforms. Your expertise in product design will allow you to shape effective strategies that prioritize user satisfaction while addressing systemic gaps. You will also provide mentorship to design teams and help establish design principles that resonate throughout the organization.
Key Responsibilities: • Lead the design of customer experiences on web and native platforms • Shape product methodologies with strategic insights • Identify and resolve systemic experience discrepancies • Uphold design principles influencing product quality decisions • Mentor senior designers and foster growth in design practices
Requirements: • 12+ years of relevant product design exper...
In this key position, you will oversee the end-to-end customer experience across Thumbtack's platforms. Your expertise in product design will allow you to shape effective strategies that prioritize user satisfaction while addressing systemic gaps. You will also provide mentorship to design teams and help establish design principles that resonate throughout the organization.
Key Responsibilities: • Lead the design of customer experiences on web and native platforms • Shape product methodologies with strategic insights • Identify and resolve systemic experience discrepancies • Uphold design principles influencing product quality decisions • Mentor senior designers and foster growth in design practices
Requirements: • 12+ years of relevant product design exper...