Lead Customer Service Representative
Location
Houston, TX
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**Core responsibility & Tasks**
+ Handle inbound/outbound customer contacts across channels, delivering timely, accurate, professional support and modeling best practices for the team.
+ Document interactions, follow-up, and outcomes in designated systems; ensure clear handoffs/closure and support standard billing, payment, invoice, and routine reporting requests per process (e.g., Rental Results, 8x8, or SAP).
+ Coordinate with internal partners (e.g., Sales, Operations, Support Teams, other Divisi...
**Core responsibility & Tasks**
+ Handle inbound/outbound customer contacts across channels, delivering timely, accurate, professional support and modeling best practices for the team.
+ Document interactions, follow-up, and outcomes in designated systems; ensure clear handoffs/closure and support standard billing, payment, invoice, and routine reporting requests per process (e.g., Rental Results, 8x8, or SAP).
+ Coordinate with internal partners (e.g., Sales, Operations, Support Teams, other Divisi...