Lead Customer Service Representative
Location
Taguig City, Philippines
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
**About this role:**
Wells Fargo is seeking a Lead Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
**In this role, you will:**
+ Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
+ Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
+ Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
+ Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
+ Lead or contribute...
Wells Fargo is seeking a Lead Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
**In this role, you will:**
+ Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
+ Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
+ Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
+ Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
+ Lead or contribute...