Lead Experience Strategy Architect
Location
toronto, on
Job Type
Full-time
Category
Management & Operations
Posted
May 21, 2026
Drive the future of customer engagement as a Senior Experience Strategist. Your innovative strategies will transform customer experiences, enhancing loyalty and lifetime value for leading brands.
In this influential role, you’re expected to bring your 7+ years of expertise in omni-channel strategy to architect compelling customer interactions. Collaborate with senior stakeholders and cross-functional teams to ensure cohesive engagement across critical digital touchpoints.
Key Responsibilities:
• Define overarching strategy for customer interactions
• Develop and implement integrated CRM strategies
• Influence diverse teams for customer engagement optimization
• Guide advanced research and insight synthesis
• Create integrated plans to elevate brand narratives
Requirements:
• Minimum 7 years in CRM or experience strategy
• Comprehensive knowledge of digital marketing and engagement
• Expertise in lead...
In this influential role, you’re expected to bring your 7+ years of expertise in omni-channel strategy to architect compelling customer interactions. Collaborate with senior stakeholders and cross-functional teams to ensure cohesive engagement across critical digital touchpoints.
Key Responsibilities:
• Define overarching strategy for customer interactions
• Develop and implement integrated CRM strategies
• Influence diverse teams for customer engagement optimization
• Guide advanced research and insight synthesis
• Create integrated plans to elevate brand narratives
Requirements:
• Minimum 7 years in CRM or experience strategy
• Comprehensive knowledge of digital marketing and engagement
• Expertise in lead...