Lead Incident Manager

We are seeking an experienced Lead Incident Manager to oversee the end-to-end management of technology incidents within a highly regulated payments and digital transactions environment. This role plays a critical part in ensuring service availability, operational resilience, and regulatory compliance across mission‑critical platforms supporting real‑time payment processing and financial transaction systems.

You will act as the central point of coordination during major incidents, driving rapid resolution while ensuring compliance with regulatory obligations and governance frameworks.

Key Responsibilities

• Lead the end-to-end incident management lifecycle , ensuring timely response, escalation, and resolution of incidents impacting payment systems and digital transaction services.
• Act as the command lead during high‑severity incidents , coordinating across internal technical teams, vendors, and stakeholders to restore services...