Lead It Analyst

**Acuña, Coahuila**
Lead Analyst, IT
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**Your tasks.
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- Work with PKC Group's internal customers to analyze business processes, document functional requirements, and optimize the use of the Plex SaaS platform.
- Develop system specifications and decision flows, in the form of flowcharts or equivalent techniques, from written business requirements.
- Make recommendations and propose process or system solutions to meet functional requirements.
- Run test cycles, document results, and create test approval documentation.
- Develop, document, and maintain standards, best practices **, **and procedures for use.
- Check with end users about incidents within software systems and track those issues using the Help Desk tool software.
- Conduct product demonstrations and partner training.
- Provide 24/7 technical support to end users following corporate responsiveness policies and escalation management.
- Develop knowledge base documents ...