Lead IT Service Delivery Manager (EUC)
Location
Quezon City, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 12, 2026
Qualifications:
- Minimum 10 years of experience in service delivery, operations management, or IT project management, with at least 5 years in a leadership role.
- Preferably with previous experience in global IT company such as global IT service provider/IT outsourcing/IT consulting or global IT product / service maintenance company, etc.
- Familiarity with ITIL or other service management frameworks.
- Excellent organizational skills and attention to details
- Amenable to travel (depending on business needs)
- Strong influencing and communication in English, both verbal and written, to engage both internal and external stakeholders at all levels
- Amenable to work night shift (match the US CST timezone)
- Ok to work onsite/in the office - North Tower 1, SM North EDSA
Your tasks
Your key responsibilities are:
Leadership & Delivery Ma...