Lead L3 Support Engineer- Imaging
Location
mississauga, peel region
Job Type
Full-time
Category
Other-General
Posted
June 10, 2026
Job Summary
Lead L3 Support Engineer – Imaging. Provide advanced technical leadership for the Cloud PACS application Merge Universal Viewer. Responsible for investigation and resolution of the most complex production and customer issues, leading sustaining development initiatives, and delivering hands‑on technical leadership across the codebase.
Key Responsibilities
Sustaining & Technical Leadership
- Act as a technical lead for sustaining development of the Merge Universal Viewer Cloud PACS application.
- Own and drive resolution of complex defects, customer escalations, and Level 3 support issues.
- Lead root‑cause analysis for production incidents and recurring reliability issues.
- Leverage AI‑assisted development tools to improve software delivery, diagnosis, and issue resolution.
- Improve application stability, performance, resilience, and operational serviceability.
- Serve as a technical es...