Lead Logistics - Customer Experience Agent
Job Purpose
As a Planning Agent at Maersk VNGSC, you will be responsible for delivering exceptional service to customers throughout their journey with Maersk SCM. You will act as a key liaison among shippers, carriers, internal teams and customers, ensuring smooth communication, timely resolution of cases, and compliance with operational standards as well driving service quality alongside related stakeholders. The candidate is expected to have a passion for logistics, strong decision-making skills, excellent communication skills, and a commitment to pursue continuous improvement.
Key Responsibilities
Ocean booking management: Own the end-to-end booking process for FCL and LCL shipments. Monitor POs and shippers’ bookings. Secure vessel space, manage cut-off dates, and handle booking confirmations directly with ocean carriers and shippers.
Customer relationship management: Act as the primary, high-touch contact for assi...