Lead ServiceNow AI & Virtual Agent Engineer

JDA Software • monterrey, monterrey, Mexico • Posted June 04, 2026

Location monterrey, monterrey

Job Type Full-time

Category Other-General

Posted June 04, 2026

                JDA Software is looking for a Lead Software Engineer for their Monterrey office (remote). This position involves enabling GenAI experiences on the ServiceNow platform, including operationalizing Now Assist for ITSM, HRSD, AI Search, and Virtual Agent. The ideal candidate should have over 6 years of experience in ServiceNow development, hands-on know-how of Virtual Agent, and strong skills in JavaScript and Glide API. Join our team to make an impact by optimizing AI-powered solutions.
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