Lead Specialist, Program Manager
Location
london, england
Job Type
Full-time
Category
Management & Operations
Posted
May 31, 2026
Lead Specialist, Program Manager (Customer Delivery) leads the delivery of complex, customer‑facing programs within Professional Services. This role is accountable for planning, coordinating, and executing multi‑workstream customer engagements, ensuring delivery commitments are met on time, within scope, and with high customer satisfaction.
Key Responsibilities
- Own end‑to‑end delivery plans for complex customer programs, from mobilisation through completion.
- Translate customer requirements and contractual commitments into clear delivery milestones and outcomes.
- Coordinate delivery across cross‑functional teams, including Professional Services, Product, Engineering, and Customer Success.
- Manage risks, issues, dependencies, and scope changes to protect delivery outcomes.
- Act as a trusted delivery partner to customer stakeholders, providing clear communication and governance.
- Track and report on delive...